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Noticeboard

Prescribing of over the counter medicines is changing.  Please click the link for further information. https://www.england.nhs.uk/wp-content/uploads/2018/08/1a-over-the-counter-leaflet-v1.pdf

Bluebell Medical Centre is the new home for Middlesbrough's STAR GP Hub. Please click the link for further information New home announced for star GP hub . For queries regarding appointments with the service please contact your registered practice.  

GP opening hours have been extended for all GP practices in the South of Tees CCG area. 

To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) service.

To see or speak to a clinician urgently between 6.30am and 9.30pm – Monday to Friday or 8am to 8pm weekends & Bank holidays please ring 111.

Please note that patients are unable to collect prescriptions or any other documents from this service, please continue to do so in normal surgery hours.     

Patients can now directly book an urgent STAR appointment via the online booking system, accessed by clicking on the following link: http://www.starappointment.co.uk/booking/

During normal hours patients should continue to contact Bluebell Medical Centre.

Practice Policies

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Confidentiality

We will not release any medical information about you to anyone without your written consent. Patients have access to their medical records subject to prior agreement. The Practice is registered under the Data Protection Act and conforms to its requirements.

Practice/Patient Charter

In line with Government planning towards the rights of the citizen, the NHS encourages Doctors to produce an individual Practice Charter. We are committed to this undertaking. This involves mutual co-operation. We will do everything we can to provide a high standard of healthcare for you we will provide up-to-date facilities and services, access to the hospital service as soon as we possibly can and maintain confidentiality at all times.

You also have responsibilities in this Charter and we ask you to recognise and accept them

Comments and Complaints

Comments are always welcome and should be made to the Practice Manager, Ms Catherine Hurst. Any complaints should also be made through her. These will be treated seriously and dealt with in line with the recognised procedure within the NHS.

If the complaint is not resolved satisfactorily it can be passed to the Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, LONDON, SW10 4QP.

You may also approach NHS England Tel: 0300 311 3322 or email england.contactus@nhs.net or in writing to: NHS England, P O Box 16738, Redditch, B97 9PT.

Complaints Policy

Non-Discrimination

Patients will be treated with respect and courtesy. There will be no discrimination on grounds of sex, race, colour or creed. We ask you to treat Practice staff in a similar manner and to recognise that verbal or physical abuse will not be tolerated. Any breech will lead to a warning and if necessary followed by removal from our list.

Chaperone Policy

This policy is based upon the Model Chaperone Framework for the Role and Effective Use of Chaperones in Primary and Community Settings. 

This Policy sets out guidance for the use of chaperones and procedures that should be in place for consultations, examinations and investigations. This policy is also intended to provide practical advice to healthcare professionals working in a variety of locations where availability of a chaperone may not always be possible.

Chaperone Policy

We will review and monitor our services and maintain our commitment to high quality care. We welcome constructive feedback to help us with our aims.

Safeguarding Information

Double click on the link above for safeguarding information



 
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